A.Set
B.Call Subflow
C.On Exception Goto
D.Get Reporting Statistic
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A.manages the CRS Server
B.creates CRS Engine reports
C.creates application scripts for call flows
D.remotely manages the LDAP Directory
A.decreases the amount of flows
B.collects information about callers to agents
C.creates a framework for CRS Server status reporting
D.decreases latency through increased bandwidth on CRS Server
E.provides more efficient management of flows that are called by multiple other flows
A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
A.LDAP
B.HTTP
C.AXL
D.JTAPI
A.If no From field is specified with an address in the Send E-mail step, it will use the default.
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.
C.Alarms that are generated by the CRS Server are automatically sent to it.
D.If no e-mail contact is specified in the Create E-mail step, the default is used.
最新試題
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）
Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）
How many skills may an agent have?（）
Which of the following is not a CRS Telephony or Media Subsystem?（）
Which tool or interface is used to configure debug parameters for log files?（）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
In a CRS cluster with Standby Servers, which of the following statements are true? （）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）