多項選擇題What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application


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1.單項選擇題In IPCCX, what is a CSQ?（）

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

2.單項選擇題In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

3.多項選擇題Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing 

7.單項選擇題Which statement is true about the default e-mail address used in the E-mail Subsystem Configuration page? （）

A.If no From field is specified with an address in the Send E-mail step, it will use the default.  
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.  
C.Alarms that are generated by the CRS Server are automatically sent to it.  
D.If no e-mail contact is specified in the Create E-mail step, the default is used.

8.單項選擇題The CTI Port Group is configured under which Subsystem?（）

A.ICD  
B.CMT  
C.JTAPI  
D.Application

10.單項選擇題If an existing script is uploaded to the CRS, what does it ask?（）

A.Do you want to debug the script?  
B.Do you want to refresh the script?  
C.Do you want to save the application?  
D.Do you want to return to Script Management? 

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