單項(xiàng)選擇題In IPCCX, skills can be assigned to which of the following configuration objects?()

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups


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1.多項(xiàng)選擇題Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing 

4.單項(xiàng)選擇題Cisco Unified CallManager and Cisco CRS use what interface for call control?()

A.LDAP  
B.HTTP  
C.AXL  
D.JTAPI

5.單項(xiàng)選擇題Which statement is true about the default e-mail address used in the E-mail Subsystem Configuration page? ()

A.If no From field is specified with an address in the Send E-mail step, it will use the default.  
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.  
C.Alarms that are generated by the CRS Server are automatically sent to it.  
D.If no e-mail contact is specified in the Create E-mail step, the default is used.

6.單項(xiàng)選擇題The CTI Port Group is configured under which Subsystem?()

A.ICD  
B.CMT  
C.JTAPI  
D.Application

8.單項(xiàng)選擇題If an existing script is uploaded to the CRS, what does it ask?()

A.Do you want to debug the script?  
B.Do you want to refresh the script?  
C.Do you want to save the application?  
D.Do you want to return to Script Management? 

10.單項(xiàng)選擇題What should you set the Client Configuration to when configuring the ODBC Data Source for the Database Subsystem?()

A.TCP/IP  
B.Multiprotocol  
C.Named Pipes  
D.NWLink IPX/SPX

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