A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing 

A.15  
B.20  
C.25  
D.30  
E.40  
F.50 

A.15  
B.20  
C.25  
D.30  
E.40  
F.50

A.LDAP  
B.HTTP  
C.AXL  
D.JTAPI

A.If no From field is specified with an address in the Send E-mail step, it will use the default.  
B.All Send E-mail steps are automatically sent as a Blind cc: to the default.  
C.Alarms that are generated by the CRS Server are automatically sent to it.  
D.If no e-mail contact is specified in the Create E-mail step, the default is used.

A.ICD  
B.CMT  
C.JTAPI  
D.Application