單項選擇題How can you configure the Prompt step to play different prompts following subsequent timeouts or retries? （）

A.Configure it as a Generated Prompt.  
B.Configure it as a Random Container Prompt.  
C.Configure it as an Escalating Container Prompt.  
D.Configure it as a Concatenated Container Prompt


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1.單項選擇題Which step would you use to get information about the number of contacts currently in queue?（）

A.Get Contact Info  
B.Get Session Info  
C.Get Call Contact Info  
D.Get Reporting Statistics 

2.單項選擇題Which step is designed to prompt a user to press or say a single-digit number to perform a specific function? （）

A.Menu  
B.Get Digit String  
C.Get Call Contact Info  
D.Extended Get Digit String

3.單項選擇題In the CRS Application Editor, where do you start the debugger? （）

A.toolbar  
B.Step palette  
C.Design window  
D.Variable window

5.多項選擇題Which two steps check out a database connection from the connection pool?（）

A.DB Get  
B.DB Read  
C.DB Write  
D.DB Release

6.單項選擇題What is the Flush Input Buffer setting used for in the Input tab of the Menu step?（）

A.to release memory held by the prompt variable  
B.to clear the value of the menu choice before the prompt is played  
C.to prevent the previous value from being used again on the menu choice  
D.to prevent the caller from entering a menu choice before the prompt has played

7.單項選擇題Which step can be used to trap runtime script errors and recover gracefully?（）

A.Set  
B.Call Subflow  
C.On Exception Goto  
D.Get Reporting Statistic 

8.單項選擇題What is the main function of the CRS Editor? （）

A.manages the CRS Server  
B.creates CRS Engine reports  
C.creates application scripts for call flows  
D.remotely manages the LDAP Directory  

9.單項選擇題What is a benefit of using subflows?（）

A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows

10.多項選擇題What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application