單項選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  


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1.單項選擇題What is the typical number of trunks in a Call Center?（）

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

2.單項選擇題What formula do you use to calculate the number of Voice Gateway ports? （）

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

3.單項選擇題What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

5.多項選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?（）

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

6.單項選擇題What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?（）

A.Cisco Desktop Administrator  
B.Cisco Supervisor Desktop  
C.Microsoft Windows 2000 Performance Monitoring  
D.CRS Application Administration  
E.CRS Application Editor 

7.單項選擇題What issues notification messages for CRS engine errors?（）

A.SNMP Trap  
B.Alarm  
C.CDP  
D.syslog

8.多項選擇題By which ways does remote monitoring allow the monitored call to be selected?（）

A.Agent Name  
B.Agent Extension  
C.application ID  
D.Media Group ID
E.CSQ ID  

9.單項選擇題How often does the CSQ stat screen automatically refresh?（）

A.1 second  
B.5 seconds  
C.10 seconds  
D.30 seconds  
E.60 seconds 

10.單項選擇題When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? （）

A.Timeout  
B.SQL Error  
C.Successful  
D.Connection Not Available