多項選擇題Which two are elements of the operational-efficiency business challenge?（）

A. improving business processes
B. making existing resources more productive
C. offering enhanced customer service
D. providing flexible channel and delivery options


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1.單項選擇題Identity authentication, protocol encryption, secure guest access, voice over WLAN features, and a small device footprint are all highlights of what product in the wireless technology market?（）

A. wireless monitoring device
B. wireless LAN controller
C. wireless bridge
D. wireless management device
E. access point

2.單項選擇題Increased productivity, minimized legal risks, and improvements in "green" operation can be easily linked to Cisco solutions in which technology area?（）

A. routing and switching
B. web collaboration
C. on the destination network, between the server and a router
D. eCommerce
E. voice
F. security

3.多項選擇題Select the three foundational hardware components that comprise the Smart Business Communication System.（）

A. IPcelerate IPsmartSuite
B. Cisco Unified Communication 500 series
C. Catalyst Express
D. Cisco UnifiedCallConnector
E. Cisco Monitor Directory
F. Cisco 500 seriesphones

4.單項選擇題In which areas do SMBs tend to require better products than found in retail stores?（）

A. voice, intranet, and security
B. wireless, intranet, and wide-area networking
C. wireless, security, and voice
D. security, voice, and wide-area networking

6.單項選擇題Which Cisco support service product targets customers with up to 48 users on a network where voice communication is mission-critical to business operation?（）

A. CiscoSMARTnet for SBCS
B. Cisco Smart Care Service
C. SMARTnet Partner Service
D. Cisco Smart Foundation Service
E. Cisco Technical Assistance Center

7.多項選擇題Why are consumer-grade access points and routers not the best choice for SMBs?（）

A. They are not designed for multi-access-point networks.
B. They do not scale well.
C. They have higher total cost of ownership than some enterprise products.
D. Their upgrade paths compete directly against Cisco upgrade paths.

8.單項選擇題MightyResearch indicated that a significant percentage of SMBs are concerned about which factor in a UC solution?（）

A. non-Cisco vendors providing more viable SMB solutions
B. costs out-weighing benefits
C. cost savings to justify replacing existing legacy systems
D. minimized call-center effectiveness

9.單項選擇題A distribution area provides an aggregation point for which components?（）

A. edge devices
B. aggregation switches
C. core devices
D. access-area switches

10.多項選擇題Which two CRM servers allow Cisco Unified Call Connector to be configured for connectivity?（）

A. Microsoft Dynamics
B. Salesforce.com
C. Oncontact
D. Siebel
E. ACT!